Frequently Asked.

Our starting prices begin around $89 for older iPhone models and scale up for newer Pro and Pro Max devices. That said, every repair is quoted in-store after a free 15-minute diagnostic. This protects you — no surprise upcharges, no guessed prices, and no hidden damage missed. Walk in to our Germantown Repair Cafe, grab a free coffee, and we'll give you a firm number before we touch a screwdriver.

We can share starting prices for common models over the phone at (901) 303-8183, but the exact price depends on your specific device and its condition. Every device must be brought in for a final price quotation after a free diagnostic. Two iPhones with the same cracked screen can need very different repairs — one might have a damaged frame, LCD, or Face ID module underneath. Honest pricing requires eyes on the device.

Because guessing costs you money. A cracked screen can hide a bent frame, a damaged battery, or a failing logic board. Quoting sight-unseen is how other shops end up adding charges mid-repair. Our free 15-minute diagnostic catches everything upfront, so the price we quote is the price you pay. We've been doing this in Memphis since 2011 and that policy has never changed.

Yes, the diagnostic is 100% free and typically takes under 15 minutes. Walk into our Downtown Memphis, East Memphis, or Germantown shop and a technician will inspect your device on the spot. You'll leave with a clear written quote — no pressure, no obligation to repair.

We match verified written quotes from any licensed Memphis-area repair shop for the same parts quality (OEM vs. aftermarket). Bring us the other shop's quote and we'll review it during your free diagnostic. In most cases we come in lower once hidden damage is factored in — which is exactly why we insist on a diagnostic first.

Most iPhone and iPad screen, battery, and charging port repairs are finished in under 30 minutes while you wait. More involved work — water damage, back glass, or logic board repair — can take a few hours to a few days depending on parts. We'll give you a realistic timeline in writing during your free diagnostic.

Absolutely. All 3 of our Memphis locations have comfortable waiting areas, free Wi-Fi, and coffee. For common repairs like iPhone screens and batteries, most customers are in and out in under 30 minutes. If your repair will take longer, we'll tell you upfront so you can run errands nearby — our East Memphis shop on Poplar Ave is surrounded by restaurants and shops.

Walk-ins are always welcome at all 3 Memphis locations, Mon–Sat 10am–7pm. If you want to skip the line for a same-day slot, call (901) 303-8183 ahead and we'll hold a bench for you. Appointments are especially helpful on weekends and at our Germantown location across from the Apple Store.

We offer both, and we'll explain the difference before you choose. OEM (original manufacturer) parts cost more but match your device exactly. High-quality aftermarket parts cost less and still carry our warranty. This choice is part of your free in-store quote — we'll never swap in a cheaper part without telling you.

Every repair comes with a lifetime warranty on parts and workmanship for as long as you own the device, covering defects in the part we installed. Accidental damage (new drops, water, etc.) isn't covered, but bring the device back to any of our 3 Memphis locations and we'll take care of warranty issues on the spot.

Every iPhone from the iPhone 5 through the latest iPhone 16 Pro Max. Screens, batteries, charging ports, cameras, back glass, water damage, speakers, Face ID, and logic board work. If Apple has sold it, we've repaired it — probably thousands of times. We've repaired over 50,000 devices since opening in 2011.

Yes — iPads (all generations including iPad Pro and Mini), every Samsung Galaxy S and Note model, Google Pixel, OnePlus, Motorola, and most other Android devices. Screens, batteries, charging ports, and water damage are our most common Android repairs. Bring it to any Memphis or Germantown location for a free diagnostic.

Often, yes — but time is critical. Power the device off immediately and bring it in as soon as possible. We do ultrasonic cleaning, corrosion removal, and component-level logic board repair on-site. Success rates are highest within the first 24 hours. The free diagnostic will tell you honestly whether your device is recoverable before you spend a dollar.

Yes. PlayStation 5, PS4, Xbox Series X/S, Xbox One, and every Nintendo Switch model including OLED and Lite. HDMI port replacement, overheating fixes, disc drive repair, controller drift, and joystick replacement are all in-house. Drop it off at any of our 3 Memphis-area locations.

Yes — MacBook Air, MacBook Pro (Intel and Apple Silicon), iMac, and Mac Mini. We handle screen replacement, battery swaps, SSD and RAM upgrades where upgradeable, logic board repair, and liquid damage recovery. Big Mac jobs may take a few days depending on parts availability. We'll give you a firm timeline during your free diagnostic.

We have 3 locations across the Memphis area: Downtown Memphis at 130 Madison Ave, East Memphis at 4707 Poplar Ave, and Germantown at 2054 West St, Germantown TN 38138. All three offer the same repair services and are staffed by certified technicians.

All 3 locations are open Monday through Saturday, 10am to 7pm. We're closed on Sundays. If you need a repair outside those hours, call (901) 303-8183 and we'll do our best to accommodate urgent business-critical repairs.

Our Germantown shop at 2054 West St is right across from the Apple Store at Saddle Creek, a short walk away. Customers often stop by us after a Genius Bar appointment — usually because Apple quoted a replacement device and we can actually repair the issue for a fraction of the cost after a free 15-minute diagnostic.

Yes. Downtown Memphis, East Memphis (near Poplar Ave), and Germantown TN all offer the same device repairs, Genius Bar Sessions, Forward Engineering consultations, and buy/sell/refurbish trade-ins. Pick whichever is closest — your warranty is honored at any of the three.

Yes — our Germantown shop at 2054 West St has free dedicated parking directly in front of the store. No meters, no parking garages, no circling the block like you'd do near the Apple Store across the street.

Our Genius Bar Sessions are 30-minute in-store collaborative builds where you sit down with a technician and actually build something — a chatbot, a small website, a workflow automation, or a custom AI tool. Apple's Genius Bar fixes your device; ours helps you build new things on top of your devices. Book a session at any of our 3 Memphis locations.

Common projects: a customer-support chatbot for your Memphis business, a landing page for a new service, a Zapier/Make automation that saves you hours a week, a custom GPT, or a spreadsheet that talks to your email. You bring the idea, we bring the tools. Most first-time builders leave with something working in that single 30-minute session.

No. Most Genius Bar customers have never written a line of code. That's exactly why we're here — modern AI tools let you build real software by describing what you want, and we'll sit with you and make it happen. If you can use email and a web browser, you can build something with us.

Forward Engineering is our on-site tech consulting and AI implementation service for Memphis-area businesses. We come to your office, audit your workflows, and deploy custom AI tools — internal chatbots, document automation, customer-facing assistants — that actually move the needle. It's for owners and operators who know AI matters but don't have time to figure it out themselves.

Yes — that's our Bespoke AI & Software Solutions practice. We've built customer-support bots, scheduling agents, internal knowledge tools, and full custom applications for Memphis-area businesses. Start with a Genius Bar session or call (901) 303-8183 to scope a larger project. We're local, we're here, and we actually show up.

Yes. We never need your passcode for 95% of repairs — screens, batteries, charging ports, and back glass are all done without unlocking the device. For repairs that do require a passcode (like Face ID or display calibration), you can stay and watch, or supervise remotely. We never access personal data, and our technicians are trained on strict privacy protocols. 50,000+ devices repaired since 2011 with a spotless trust record.

If our free 15-minute diagnostic reveals the device can't be economically repaired, you pay nothing and we'll tell you honestly. We'll also offer a fair trade-in value if you want to put that money toward a refurbished replacement from our buy/sell inventory. No repair, no charge — that's been our policy since 2011.

Refer a friend to any of our 3 Memphis locations, and when they complete a paid repair you get $5 credit toward your next repair, trade-in, or Genius Bar session. No limit — refer 20 friends, get $100. Just have them mention your name at check-in at Downtown Memphis, East Memphis, or Germantown TN.