Fix it yourself first.
We're right here if you can't.
No-nonsense troubleshooting from the bench that's fixed 50,000+ devices in Memphis since 2011. Every guide has a built-in AI assistant you can chat with or talk to out loud — and if it's a real repair, the diagnostic is always free at our Germantown Repair Cafe.
Phone Got Wet? Do This First
The first 15 minutes decide whether a wet phone lives. Move fast, keep it OFF, and skip the rice — here's what actually works.
Talk to a repair assistant out loud
Greasy hands? Phone in pieces? Open any guide and hit Talk — describe what's wrong and our voice assistant walks you through it in real time, powered by OpenAI Realtime.
iPhone Won't Turn On
A black, unresponsive iPhone is usually a frozen system or a charging issue — not a dead phone. Run these checks before you assume the worst.
Cracked iPhone Screen: What To Do Now
A cracked screen is mostly cosmetic at first — but glass dust and exposed digitizers get worse fast. Here's how to protect it until it's fixed.
iPhone Battery Draining Too Fast
Most fast-draining iPhones are part settings, part worn battery. Tune the settings first, then check whether the battery itself is the problem.
Phone Won't Charge
Nine times out of ten, a phone that won't charge has a lint-packed port or a worn cable. Work from cheapest cause to most serious.
Nintendo Switch Joy-Con Drift
Drift — your stick registering movement when you're not touching it — is usually a dirty or worn analog module. Clean it first, repair if it returns.
PS5 / Xbox Overheating or Shutting Down
A console that gets loud, hot, or shuts itself off is almost always fighting dust and bad airflow. Fix the environment first; deep-clean if it persists.
Laptop or MacBook Won't Turn On
A laptop that won't power on is often a drained battery, a stuck power state, or a display issue — not a dead machine. Work through these first.
Rather we just handle it?
Walk into the Germantown Repair Cafe — free coffee, free Wi-Fi, free 15-minute diagnostic, most repairs same-day. Across from the Apple Store at 2054 West St.